Legal
Privacy Policy
Last updated: January 2026
1. Information We Collect
We collect personal information you provide directly, such as your name, email, phone number, and property preferences when you create an account or contact an agent. We also collect usage data including pages visited, search queries, and device information to improve our services.
2. How We Use Your Data
Your information is used to connect you with verified agents, personalize your property search experience, and improve our platform. We analyze aggregated data to understand market trends and provide insights. We never sell your personal data to third parties.
3. Data Sharing
We share your contact details with agents only when you explicitly initiate communication (e.g., clicking 'Email' or 'Call' on an agent profile). Agent verification documents are visible only to our admin team. Analytics data is aggregated and anonymized.
4. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.3), encrypted storage, and regular security audits. Access to personal data is restricted to authorized team members with a legitimate need.
5. Your Rights
You have the right to access, correct, or delete your personal data at any time. You can request a full export of your data or ask for complete deletion by contacting privacy@haumly.rw. We process all data requests within 14 business days.
6. Cookies & Tracking
We use essential cookies for authentication and preferences. Optional analytics cookies help us understand how you use our platform. You can manage your cookie preferences at any time through our Cookie Policy settings.
7. Children's Privacy
Haumly is not directed to individuals under 18. We do not knowingly collect personal data from children. If we learn that we have collected data from a person under 18, we will promptly delete it.
8. Policy Updates
We may update this policy from time to time. We will notify you of significant changes via email and by posting a notice on our platform. Continued use after changes constitutes acceptance.
9. Contact
For privacy-related questions or data requests, contact our Data Protection Officer at privacy@haumly.rw.